Monday, 30 May 2016

JGI-PROCESS FLOW
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JGI Process flow
Before you order items from our website or application you need to fill up your specifications such as; mail id, name, phone number etc.
When you create a JGI id, to make purchases, you need to provide a payment method.
The available payment methods include:
  •  Credit Cards
  •   Debit Cards
  •   Content Codes
  •   Mobile Phone billing
  •   Wallets
  •   Cash on Delivery

You can place your orders through varies modes, such as:
  •  Through phone call
  •   Short message service(SMS)
  •   WhatsApp
  •   Facebook Messenger
  •   Mailing your order
  •   Or directly from our application or website

Your orders will be placed from our customer care service provider to the specified store. As soon as you order an item, you should note down the order number and the bill amount for proper tracking during order delivery.
Our customer care service provider will show your order sequence as per the stores' location.
The order pick up information will be provided by our ‘errand boys’ to the customer care service. To detect the proper pick up information you should check for our official JGI stamp on it and track it using the JGI order bill number provided by our logistic team.
Our errand boys will deliver your items at your door step and the payment receipt will also be provided by them at the time of delivery. They will update the order completion as soon as the delivery is completed, with your assurance and an “order successfully delivered” mail will also be sent to your registered mail id to confirm the delivery completion from your end.
Your payment record will be immediately updated in your JGI account.
If you face an excess or shortage of payment during cash on delivery payment method the amount due will be added to or subtracted from your JGI wallet, without causing any inconvenience to you.
Hope this information is helpful to you.

By- Tanisha


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Process Flow:
Order Placement @ Customer Care by Call/Mesg/Whatsapp/FB Chat/Mail/App/Website
Order Sequencing as per Stores Location by Customer Care
Order Placement by Customer Care to Store
Order Pick Up info to Logistic by Customer Care
Order Pick up, JGI Stamp, JGI Order No. on bill by Logistic
Order Record by bill pic on Whatssapp by Store/Logistic/Customer
Order Delivery by Logistic
Payment Receipt by Logistic
Order Complition updation by logistic
Order No.
Bill Amount
Amount Received
JGI Wallet

+- payment excess/short updated in JGI Wallet by Customer Care

Payment Received by COD/Cards/Wallets
COD
Cards
Wallet

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